FREE DELIVERY ON ORDERS OVER ৳3,000
AUTHENTIC & ORIGINAL PRODUCTS
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ANGELS ATTIRE

CUSTOMER CARE

Refunds
& Returns

Everything you need to know about returns, exchanges and refunds, presented simply and clearly.

SHOP WITH CONFIDENCE ANGELS ATTIRE
01   —   OUR POLICY

Clear policies.
Simple experience.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

02
RETURN POLICY

Return
Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

03
EXCLUSIONS

Non-returnable
Items

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

04
REFUND CONDITIONS

Partial
Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
05
THE PROCESS

Refund
Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

06
IMPORTANT INFORMATION

Late or missing
refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@angelsattire.net.

07
SALE PURCHASES

Sale
Items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@angelsattire.net and send your item to: House 14, Road No. 1, Bosila Garden City, Dhaka 1207.

08
GIFT ORDERS

Gift
Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

09
RETURN DELIVERY

Return
Shipping

To return your product, you should mail your product to: House 14, Road No. 1, Bosila Garden City, Dhaka 1207.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

10   —   CUSTOMER SUPPORT

Still have
questions?

Contact us at contact@angelsattire.net for questions related to refunds and returns.

ANGELS ATTIRE

Designed for confidence.

Thank you for choosing Angels Attire.

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